Refund Policy

Holiday Return Window

For gifts purchased between November 16 and December 16, you have until January 16 to initiate a return.

General Return Policy

General Return Policy

For physical products, you have 14 days from the date of delivery to request a return.


Shipping fees are non-refundable, and Twistopia does not cover return shipping costs.


To start a return, please email info@thetwistopia.com with your order number and the reason for your return. Items sent back without prior return authorization will not be accepted.


We will notify you once your return is received and inspected, and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note, it may take some time for your bank or credit card company to process the refund.

Damages and Issues

Please check your order upon arrival. If your item is defective, damaged, or you receive the wrong product, contact us right away at info@thetwistopia.com so we can resolve the issue.ghtly delayed given order volumes.

Exceptions / Non-returnable Items

All sales are final. No refunds will be issued once your purchase is complete.

Please Note

• You are responsible for the return shipping costs.
• Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
• We do not refund shipping costs.
• Please allow up to 3 business days to receive and process your return request after your return package has been shipped.
• While we try our best, direct exchange requests are not guaranteed because our stock is limited. If the item you want is out of stock, we will contact you and you will be offered a refund.
• If you‘re returning an item purchased with a discount code, your refund will reflect the items proportionally discounted price, not the standard full price of the item.
• Damaged returns and/or returns sent back without prior authorization will be thrown out or returned to sender. A Return to Sender does not constitute a legitimate return.