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FAQs

Need Pipe Cleaner help?

Return & Refund

Anything else?

info@thetwistopia.com

Twistopia Office Hours

9:00AM - 5:00PM (Mon-Fri)

Frequently asked questions

Have questions? We’re here to help

What is the Pipe Cleaner DIY Kit?

The Pipe Cleaner DIY Pet Craft Kit is a beginner-friendly creative craft set that lets you easily make adorable cat or dog figurines from pipe cleaners, even with zero crafting experience. Just follow our detailed video tutorials and enjoy the fun of handmade creation!

What’s included in each kit?
  • Every kit comes with all the tools and materials you need:
  • Scissors, awl, mini wire brush, nano cotton swab, eyeshadow brush
    3*4mm nose pieces (choose from black/brown/pink), 4.5mm eyes (gold/blue/green options), 4mm black eyes
  • Random color keychain
  • Pipe cleaner materials in colors suited for your chosen pet
  • Step-by-step HD video tutorial

Can I make this if I have no crafting experience?

Absolutely! Our kits are designed for beginners. With our detailed video tutorials, you’ll be able to complete your project even if you’ve never crafted before.

When will my order ship?

Note that orders ship within 1-2 business days after being placed (for example, if you place your order between Friday and Sunday, your order would ship on Monday).  

 

After your order has shipped, you'll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active, and USPS orders may experience delays.

Can I cancel or modify my order?

You can cancel or change your order as long as it’s still being processed, hasn’t been packed, and no shipping label has been created yet. Please note, once your order is placed, changes or cancellations aren’t guaranteed. Contact us at info@thetwistopia.com as soon as possible, and we’ll do our best to assist you!

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